Refund policy

Returns & Refund Policy

We want you to love what you ordered. If a piece isn't right, we're here to put it right.

Return Window

You may request a return within 30 days of receiving your order. To be eligible, items must be unworn, unwashed, and in their original condition with all tags and packaging intact.

Non-Returnable Items

For hygiene reasons, certain items cannot be returned, including pierced jewellery, opened fragrances, intimate apparel, and any items marked as final sale. Gift cards are non-refundable.

How to Start a Return

To begin a return, email Support@hipsternyboutique.com with your order number and the item or items you'd like to return. We'll respond with the return address and next steps, usually within 24 hours. Please don't send anything back before receiving return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived faulty, damaged, or incorrect. We recommend using a tracked service, as we can't be responsible for items lost in return transit.

Refunds

Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days.

Exchanges

The fastest way to exchange an item is to return the original and place a new order for the size or style you'd prefer.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund at no cost to you.

Contact

For any return or refund question, reach us at Support@hipsternyboutique.com.